After-sales support
Complaints.
Pointing out a defect
You can report a defect using this form, by email to info@opalmultimedia.sk , by post or in the store. Registration, original packaging or this form are not a condition of your rights. Complaint address: not yet available; contact us by email . When a consumer purchases new goods, the seller is generally liable for a defect that the item had upon delivery and that becomes apparent within two years. The defect must be reported within two months of discovery, at the latest within the statutory liability period. The statutory rules for items with digital elements and the agreed shorter period for used goods are assessed separately.
Procedure and remedy
Describe the product, the defect and your request. You can choose repair or replacement, unless it is impossible or disproportionately expensive. A discount or withdrawal is considered if the legal conditions are met. In the case of a justified complaint, the remedy is free of charge and the costs of taking over the goods are borne by the seller. You will receive written confirmation immediately with a deadline for removing the defect, usually no more than 30 days; a longer deadline must have an objective reason beyond the seller's control. The rejection must be justified in writing. Confirmation and further statements can be found in the email; information on the request for correction and ADR is available separately.
