OPAL / Information
Terms and conditions.
Scope and language
Version 2026-10-26. Trial mode without concluding a purchase contract, payment and delivery.
Ordering and correcting data
Select the product in the catalog, the number of pieces and fill in the contact, delivery and billing information. You can correct them in the cart before sending. Purchase is possible without an account. The summary contains the final amount with VAT including shipping. You will receive confirmation of order delivery, terms and conditions and payment details by e-mail. The prices of items and shipping do not change on the saved order.
Prices and availability
Prices are in EUR including VAT without individual automated adjustment. We will check availability before accepting the order; stock quantities for some products are not confirmed. Items with a price on request cannot be ordered via the shopping cart. If we cannot accept the order, we will notify you and refund the payment already received.
Shipping, payment and delivery
The operator has not provided this information yet. Shipping price: The operator has not provided this information yet. Payment: The operator has not provided this information yet. Fees: The operator has not provided this information yet. Delivery: The operator has not provided this information yet.
Legal liability and product information
The color harmonized legal liability notice is available in the interface under "Your rights under the legal warranty" and at /legal/guarantee-notice-sk.pdf. Any free manufacturer's warranty for the entire product life of more than two years is indicated according to the manufacturer's documents provided; it does not replace the legal rights against the seller. The available data on repairability, spare parts and free updates are provided for the relevant product.
Withdrawal and defects
In the case of distance consumer purchases, you can generally withdraw without reason within 14 calendar days of receipt of the goods; legal exceptions and the procedure are on the Withdrawal from the contract page (/odstupenie), where the "Withdraw from the contract here" function and a sample form for download are continuously available. The seller is liable for defects in the goods according to the Civil Code. The detailed procedure, choice of remedy and contacts are on the Complaints page.
Digital content and sales to entrepreneurs
Automatic delivery of digital content is not implemented; we do not require early waiver of the right of withdrawal. The provision of the company identification number (IČO) does not in itself determine whether the buyer is a consumer. The rights of the consumer are assessed according to the purpose and circumstances of the purchase.
Preservation and dispute resolution
Orders are stored in a database; they are available in your profile when you purchase while logged in. We do not require registration or original packaging for complaints or withdrawals. A request for redress can be submitted via the operator's contact; information about ARS is available on the Dispute Resolution page.
