OPAL / Information
Dispute resolution.
Request for correction
If you are not satisfied with the handling of your complaint or believe that your rights have been violated, please request redress at info@opalmultimedia.sk .
Alternative dispute resolution
After a negative response or if you do not receive a response within 30 days, you can submit a proposal to the relevant entity for alternative consumer dispute resolution pursuant to Act No. 391/2015 Coll. The relevant entity for the regular sale of goods is the Slovak Trade Inspection, Bajkalská 21/A, 827 99 Bratislava 27, ars@soi.sk, https://www.soi.sk/alternativne-riesenie-spotrebitelskych-sporov. The proposal may be rejected in legal cases, for example, if the value of the dispute does not exceed EUR 20; the list of other entities is maintained by the Ministry of Economy of the Slovak Republic. The right to go to court remains preserved.
European Platform
The European ODR platform was closed on 20 July 2025. We do not use its broken form. For cross-border disputes, you can contact the European Consumer Centre.
